PSPINC Official Company Blog

What’s New Newsletter Vol. 267 “IT Support Focused on Human Connection”

4月

11日

Getting the support you need for your business shouldn’t feel like navigating a maze of automated responses and endless FAQs today. At PSPINC, we understand you just need to talk to a real person sometimes–someone who understands your unique situation and provides personalized, friendly assistance.

That’s why we’ve always focused on human connection when it comes to our support team. We believe technology should make your life easier, not more complicated. When you encounter a challenge, you deserve to have a friendly, knowledgeable expert by your side. Whether you just have a simple question or you’re dealing with a complex issue, our support team is here to help. Visit our support page and experience the difference of real, live tech support, or contact us directly by calling 1-800-232-3989 or emailing support@pspinc.com.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#b2b #blog #business #businesstips #businesstools #customerservice #customersupport #cybersecurity #dreamersi #email #hosting #officetips #pspinc #smallbusiness #tech #technology #web #webdevelopment #webdexpress #webhosting #website #websites

What’s New Newsletter Vol. 265 “PSPINC’s Localization Expertise”

3月

28日

Reaching a global audience today is crucial for success due to how interconnected the world is today. To do this, businesses need to adapt content and products to different languages and cultures in a process called localization. And when it comes to localization, experience matters. For over three decades, PSPINC has been at the forefront of localization. Originally known as the “Double Byte Specialists”, we began our localization journey in the 90s by localizing and licensing software between the U.S. and Japan. This history has equipped us with unparalleled expertise in bridging the language and cultural gaps between these two major markets.

At PSPINC, we know localization is more than just simply translating from one language to another: it includes consultation, documentation, and development of custom multilingual software to ensure your message resonates with your target audience. Whether you need to localize pre-existing software or content or build something brand new, we have the skills and experience to deliver exceptional results. So, unlock the power of localization and take your business global and contact PSPINC today.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#advertising #b2b #blog #branding #business #businesstips #businesstools #digitalmarketing #japanese #localization #marketing #marketingdigital #marketingtips #pspinc #sales #smallbusiness #tech #technology #web #webdevelopment #website #websites

What’s New Newsletter Vol. 261 “Get Up to $150 of Free Account Credit With Our Marketing Packages”

2月

28日

No matter where you are in your business journey, every business needs to maintain a strong marketing strategy to compete. Adding Google Ads to your marketing plan is essential in increasing brand awareness for your small business today. With Google Ads, you can target users of specific demographics with ads in multiple formats without breaking the bank.

Our experts are trained to help small businesses create and manage Google Ad campaigns to meet your unique business goals. For a limited time, get up to $150 of free account credit when you sign up with either our Grow or Thrive marketing packages. Visit our Marketing page today and choose the plan that’s right for you to get started!

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#advertising #b2b #blog #business #businesstips #businesstools #digitalmarketing #marketing #marketingdigital #marketingtips #pspinc #pspincwhatsnewnewsletter #sales #searchengineoptimization #smallbusiness #socialmedia #tech #technology #web #website

What’s New Newsletter Vol. 260 “Dreamersi: Your One-Stop Hosting Shop for Small Businesses”

2月

21日

Whether you’re just starting out your business or you’re looking to take your business to the next level, we have the perfect hosting solution for you. Reliable web hosting keeps you online while reliable email hosting gives you the credibility you need to compete in today’s competitive digital landscape.

That’s why we’ve designed our Small Business Starter Pack; with a comprehensive suite of exclusive features and affordable pricing, we guarantee your website will launch seamlessly.

Key features:

Free domain name
Free SSL Certificate
Unlimited business-level email addresses
99.99% guaranteed uptime
Concierge-level support
Automated daily backups

Get started by getting your free domain for your website today with Dreamersi hosting.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#b2b #blog #business #businesstips #customerservice #customersupport #digitalmarketing #dreamersi #email #marketing #marketingdigital #newsletter #pspinc #smallbusiness #tech #technology #web #webdevelopment #website #websitebuilder #websites

How Personalized Tech Support Can Make or Break your Business

1月

22日

While technology continues to be innovative and incredibly helpful to businesses today, the one area in the industry that technology still hasn’t fully captured is the customer service market. Chatbots and robotic answering machines have become popular in the last few years, but the biggest pain point in the customer service space continues to persist. Customers are still frustrated throughout the customer service process, even more so with automated answering machines.

The Perils of Chatbots

Woman In Beige Blazer Writing On White Paper

Chatbots and outsourced agents are widely popular in the web hosting industry (i.e. our industry). However, as convenient as chatbots can be, they unfortunately lack follow-through. For example, if you have an issue requiring multiple phone calls, the process can be an incredibly frustrating ordeal. Every phone call will just go to a new customer service agent, meaning you’ll have to summarize your problem all over again for every subsequent phone call.

Other disadvantages of chatbots include:

Limited functionality: Chatbots are great at resolving routine questions, but they’re not built to answer complex questions. They can only respond based on the data they’ve been trained on, which generally excludes customers who need more advanced help.
Lack of Empathy: When a chatbot responds with “Great! I’m happy to help!” to a customer’s frustrated comments, it creates an overall irritating experience for them. But situations like this arise frequently when dealing with a chatbot because they fail to understand human emotions.
Bad Reputation: Because of how frequent frustrating experiences have been with chatbots over the years, people have now begun to hate them. Their infamy therefore can lead people to avoid using them at all.
Maintenance: Building a custom chatbot is both challenging and pricey. However, even when using pre-built chatbots available online, maintaining them with regular updates and bug fixes takes a lot of time and effort, adding to your list of expenses in the long term.

Why Real Live Support Reigns Supreme

Chatbots and outsourced agents are widely popular in the web hosting industry (i.e. our industry). However, as convenient as chatbots can be, they unfortunately lack follow-through. Chatbots may be more convenient and reduce costs, but customers looking for more advanced help need a real support agent to help them. Other benefits of real, live support include:

Personalized Support: With a highly-trained support team, they can help customers with complex issues, especially ones that may require multiple phone calls.
Increased Customer Satisfaction: Real, live support staff reduces customers’ frustrations that are bound to rise with automated machines and chatbots.
Faster Response Time: Since customer support staff are trained to deal with both simple and intricate requests and problems, they can help customers solve their problems quickly.
Increased Retention: Enjoyable experiences with high-quality customer support agents make it more likely they’ll return the next time they need help.

After over 20 years of experience, we pride ourselves on having an expert team trained to work with customers for all their technology needs. And we’ve found that customers appreciate that our support team members remember them when they call again. Don't believe us? Check out this Google review from one of our customers praising one of our customer support staff members, Josh:

“I am extremely satisfied by the service and support I receive from PSPINC. I have been with them for many years and would never think of trying any other company. Josh is the best!!”

Have you struggled with website or email issues in the past and have been greeted with less than stellar support? Considering switching to Dreamersi. We offer affordable plans and real, live support there to help you and your business thrive. Need help making the switch? No problem. Email us at contact@pspinc.com or call us at 1-800-232-3989.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#b2b #blog #business #businesstips #customerservice #customersupport #digitalmarketing #dreamersi #email #marketing #marketingdigital #pspinc #smallbusiness #tech #technology #web #webdevelopment #webhosting #website #websites

The Importance of Referrals in a Business Association Group

12月

11日

Networking is more important than ever in today’s fast-paced business world. Business association groups provide an easy opportunity to connect with other like-minded professionals, share insights, and collaborate on projects. But the real power of these associations lies in referral potential.

What is a referral?

A referral is a recommendation from one person to another. In business associations, referrals are when a member recommends another member to a potential client or partner.

Why Referrals are Essential:

woman and man sitting outside somewhere looking at a laptop together

Builds Trust: When a member recommends another, it signals that they believe in their capabilities and integrity, instilling a high level of trust within the organization.
Generates Quality Leads: Referrals often lead to higher-quality leads because they come from trusted sources.
Accelerates Growth: By leveraging referrals, businesses can expand their reach and accelerate growth.
Strengthens Relationships: Referring someone helps strengthen relationships within the association.
Improves Reputation: A reputation of being a reliable referral source enhances your professional standing.

How to Develop an Effective Referral Culture

two business men talking and holding mugs

Build Strong Relationships: Put the time into building genuine relationships within your association group.
Be a Reliable Referral Source: Identify potential referral opportunities proactively.
Communicate Effectively: Clearly express your client’s or partner’s needs.
Follow up: Follow up on referrals regularly to ensure they’re meeting your client or partner’s needs.
Express gratitude: Express gratitude for the referrals you receive.

With referrals playing such a vital role in strengthening your business association group, try Biznomos. Our simple association management system was specifically designed to simplify the overall referral process and separate it from the other association management systems on the market. Get started by signing up for Biznomos today.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#associationmanagementsystem #b2b #biznomos #blog #business #businessassociations #businesstips #clients #digitalmarketing #marketingtips #networking #pspinc #referral #referrals #smallbusiness #tech #technology #web #webdevelopment #website #websites

What’s New Newsletter Vol. 247 “How Professional Website Content Creation Can Boost Your Business”

11月

22日

Simply having a website for your business today isn’t enough. Thriving online today requires high-quality, engaging content that attracts visitors to your website and converts them into leads. Only then will your website make a real impact on your company’s bottom line. Outsourcing professional website content creation services benefits you by:

Improving SEO and increasing website traffic: Professional content creators know how to create content that isn’t just informative, but also SEO-friendly. Engaging, SEO-friendly content will also result in more website visitors.
Enhancing brand reputation: As a small business, establishing your business as a credible thought leader in your industry is vital, and professional content creation is one easy way to achieve that.
Increasing conversions: A mix of high-quality engaging content and more website visitors will better convert those visitors into leads and customers.
Saving you time: Content creation can be a time-consuming task, but hiring a professional frees up your time to focus on other aspects of your business.

Investing in professional content creation for your website is investing in the future of your business. Are you ready to take your website to the next level? Get started with one of our affordable website content creation plans, designed to help you grow your business.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#b2b #blog #branding #business #businesstips #content #contentcreation #digitalmarketing #ecommerce #marketing #marketingdigital #marketingtips #smallbusiness #tech #technology #web #webdesign #webdevelopment #website #websitecontent #websites #webtools

What’s New Newsletter Vol. 242 “Join Our Business Mixer Next Week!”

10月

18日

Are you looking to expand your professional network and connect with like-minded people in the greater Seattle area? Join us for a business mixer at the PSPINC headquarters building next week focusing on strengthening the Japanese business community in the greater Seattle area. This exclusive event offers a great opportunity to meet new people, learn more about exciting industry trends, and explore potential partnerships. While we’ll be primarily conducting this event in Japanese, we welcome all English-speaking business professionals to join us as well.

Date: Thursday, October 24th

Time: 5:00 PM - 7:00 PM

Location: 1404 140th PL NE, Bellevue, WA 98007

Whether you’re a seasoned professional or you’re just starting your career in business, this mixer is the perfect place to make valuable connections. If you’d like to attend, please register in advance. The event is limited to just 30 people so register as soon as you can to get a spot!

Registration link: https://www.webdereserve.com/pspnetworking/118/eng

Registration deadline: October 21, 10 PM

About PSPINC Business Networking Events

Our networking events bring together professionals from a variety of industries. We organize these events with the goal of helping you make valuable business connections. We’ll also introduce you to people we think could be great contacts. Whether you’re attending alone or have never met our team, we’re here to help you connect with others. Please feel free to join us!

Contact Information:

info@pspinc.com

425-957-0808

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#b2b #bellevue #business #businesstips #digitalmarketing #event #eventregistration #japanese #marketing #marketingtips #networking #networkingevent #office #pspinc #register #sales #seattle #smallbusiness #technology #webdereserve

What’s New Newsletter Vol. 240 “Advertise with PSPINC’s Marketing Packages”

10月

4日

Today, a strong online presence is essential for any business. Still, with so many marketing channels and tactics, as well as digital marketing channels and tactics, out there, it can be overwhelming to figure out where to start. That’s where our digital marketing packages can help.

Our digital marketing packages focus on helping businesses achieve their marketing goals like increasing brand exposure, driving user engagements, and increasing website traffic, among others. All of our digital marketing packages include:

Google Ad campaign creation
Keyword/Audience research
Conversion tracking setup
Performance analyzing and monitoring
Monthly written reports
Competitor analysis
Ongoing optimization consultation
One weekly ad revision

For businesses who need more robust and diverse advertising plans, or even a complete digital business transformation, our larger marketing packages will better fit your needs. To get started, sign up today.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#advertising #b2b #blog #business #businesstips #businesstools #digitalmarketing #google #marketing #marketingdigital #marketingtips #pspincwhatsnewnewsletter #searchengineoptimization #seo #smallbusiness #socialmedia #tech #technology #web #website

WebdeXpress: Ver. 3.7.5 Function Cutback Notice

9月

6日

We’d like to tell you we’ve reverted some functions of the recent WebdeXpress update, our website creation tool that comes included with our web and email hosting service, Dreamersi.

Main Changes:

The following three changes have been reverted.

1) Changed contact form submission notification email sender to "noreply@domainname".

When including the email field in a form, we used the sender’s email address in the “From” section of the notification sent to the site administrator. However, after a recent update, we found this function wasn’t working so we’ve reverted it. Therefore, the “From” section of the notification email is the email entered by the form submitter in the email field.

If the form doesn’t have an email field, the “From” address will be the email address specified in the “Form Email Recipient” field as before.

2) Updated the contact form submission notification emails to include the contact's domain name in the email body.

3) Updated the footer of the contact form submission notification emails to display the “Website Title”.

We’ll continue to update the functions more carefully to keep existing functions consistent. We’ll also continue to make improvements occasionally to provide functions and services that satisfy our customers, and we appreciate your continued patronage.

If you have any questions or need some additional help, please contact us at 1-800-232-3989 or email us at support@pspinc.com.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.